"After you unlock the car using KLE, you can find the car keys in the dashboard." At times previous customers would have kept the car keys on the seat, On the sun visor, dropped below the seats.

For the safety of our cars, and for a great Zoom experience we have some fines.For more information on fines visit the Fee policy page https://www.zoomcar.com/policy#feePolicy

We understand that driving can get tiring on a long drive and you want to share driving responsibilities with a friend. Simply add co-drivers through the Co-Drivers page in your account. This will ensure that in case of any damage while your friend is driving, liability is limited to the security deposit (under our usual conditions). If your friend is not a Zoomcar user already, we will ask them to upload their DL and then review it. If your friend is already a Zoomcar user then their DL has most likely already been approved. Please do remember, you are still responsible for the vehicle during your reservation. Additionally if a non-Zoomcar verified person drives the vehicle, Zoomcar's insurance coverage would be invalidated and you will face unlimited liability.

"Location without fleet (KLE booking): Filling checklists is easy! Now you can fill your End checklist via the Zoomcar app. Just log in to the App, select your live booking from the My bookings page and start. 1. Keep the keys inside the dashboard. 2. Edit your checklist details if there are any changes with Images. 3. Lock the vehicle. 4. End of your trip by uploading 4 side images of the vehicle. It is advised to keep the images for your future reference and need proper network coverage filling the checklist." Please collect all your belonging before locking the vehicle.

"Refund will be initiated to the account/card used to make the payment and will take upto 30 days to settle." If the payment was made from the wallet account, it would take 24-48 hrs for the refund to settle.

A Delivery executive will be allotted for your booking one hour before the booking start time, you will receive the details of the delivery executive at the same time. In the case of address clarification, our executive will call you for confirmation and he will be at your location by your bookings start time. You can contact the executive over the shared contact number.

All Refunds made shall be through the original payment account only within 30 working days

Once the booking is confirmed, vehicle details with the location would be shared 3-4 hours prior to booking start time. We will also share an exact car location before 30 minutes of your booking start time along with the Navigation Link. Please use this Link or your application to navigate to your pickup location.

It’s simple to find the vehicle. We will share the exact vehicle location 30 minutes prior to your booking start time through an SMS on your registered contact number. Use this navigation to reach your vehicle or you can even use Find my car option through your App and follow the Last mile directions.

"Location without fleet (KLE booking): Filling checklists is easy! Now you can fill your pick up checklist via the Zoomcar app. Just log in to the App, select your live booking from the My bookings page and start. 1. Fill Exterior cleanliness and damage reporting with images. 2. Unlock the vehicle 3. Interior cleanliness, documents check and vehicle KM/Fuel readings with images. 4. Pick up the car keys from the dashboard. 5. Start your trip. It is advised to keep the images for your future reference and do ensure proper network coverage filling the checklist." Location with Fleet assistance: Collect the keys from the location executive.

"Location without fleet (KLE booking): Filling checklists is easy! Now you can fill your End checklist via the Zoomcar app. Just log in to the App, select your live booking from the My bookings page and start. 1. Keep the keys inside the dashboard. 2. Edit your checklist details if there are any changes with Images. 3. Lock the vehicle. 4. End of your trip by uploading 4 side images of the vehicle. It is advised to keep the images for your future reference and need proper network coverage filling the checklist." Please collect all your belonging before locking the vehicle.

If you have successfully completed the DL upload process, be rest assured that your driving license will be approved before your booking start time. You can check the status of your Driving license over your App. If our team is unable to approve your Driving license, they will notify you of the supporting documents required to approve your driving license. Please upload those documents and our team will verify the uploaded documents to approve your driving license. Kindly wait till your Driving license is reviewed by our team.

"Extension is subject to vehicle availability and extension can be done before the booking end time. To extend the booking you have to 1. Login to Zoomcar application 2. Click on My trips from Menu option 3. Select the booking 4. Click on extend booking right below the Remaining time. 5. If yes, Key in your desired extension time. 6. Pay the amount immediately to confirm your extension. Failing to pay the extension amount immediately would reverse the extended time and you will have to drop back the vehicle within the originally reserved time. Any Late drop without extension would incur late fees and charges. https://www.zoomcar.com/policy#feePolicy." Extend booking option will be available only if the vehicle is available for extension.

"To avoid the KM confusion, we request you to capture the odometer reading images to track your free KMs and for any future reference and check your booking details on your APP to know the total free KM on the booking. Excess KM would be charged as per the selected vehicle. Ex: Extra KMs x Per km charge of the vehicle"

Fuel levels in few vehicles may be as low as 5-10%. Post completing the pick-up checklist procedure. Please do check the fuel percentage in the vehicle and refuel the vehicle if the current fuel level is not enough for your trip. Please refuel the vehicle as per your trip requirement.

We try to inspect all our vehicle's condition periodically however if you notice any damage on the vehicle, Please do call out the same in the start checklist and also do capture the images for future reference.

You can pay the outstanding amount either through your APP. Click on the booking with an outstanding amount and click on the Outstanding amount. You can pay using Debit/Credit card or net banking.

Once the booking gets completed, We will process the refund of your security deposit within 30 working days. The payment owed will be deducted from the security deposit in the event the customer is found to violate Zoomcar T&C.

You will not be able to pick up the vehicle on your next booking unless you have cleared all the outstanding balance from your previous booking. Please ensure you check for pending outstandings before making another booking.

Vehicle and Location details would be shared 3-4 hours prior to your booking start time to your registered mobile number. Once the vehicle and location are allocated, You can check the details on your APP's Main page.

Every booking comes with a KM package which is already included in the booking fee however exceeding the free KMs would result in extra fee as per the selected vehicle. You can keep a note of your free KMs and an extra fee per KM on your App. Charges would be according to the extra KMs driven: Total extra KMs x Charge per km

If you have made a no fuel booking, you are expected to bring back the vehicle at the same fuel level as the beginning of the trip. Dropping back the vehicle with lesser fuel levels will result in a penalty of 80rs per ltr.

Please ensure you drive safely without breaking any traffic rules. In case of an uncertain event of a traffic violation, Please clear the penalty through the Govt portal to avoid un-necessary charges against your booking and inconvenience to other customers.

a) A cancellation charge of Rs. 200 applies if you cancel more than 24 hours before booking start time. b) A charge of 50% of the booking amount is applicable if canceled within 24 hours of the booking start time. c) No cancellation is allowed after booking start time as there is no refund.

Below are the use-cases for which the cars be alloted: - Transportation for Doctors/Nurses/Paramedics - Authorized personnel designated by the government - Medical Emergencies - Grocery or Pharmacy Visits - Visiting bank (For Bangalore only) - Shifting house (For Bangalore only)

In terms of rewards, fully redeemable Z points will be added to your Zoomcar Account if you have a score of more than 65. Better driving would also reduce the fuel cost.

Driver Score is a rating mechanism that reflects your driving behaviour for the trip. User's aggregate score is an average of the individual trips' driver score

here is individual expiry associated with all the credits in the system which is mentioned in the Credit Transaction Details page in-app and website.