Policies
Zoomcar takes pride in being completely transparent with our members. Here is a comprehensive list of fees for certain scenarios after you have created your reservation.
If the cancellation happens less than 6 hours from booking start time, 50% of the booking fee will be charged as cancellation fee. If the cancellation happens post the booking start time, then the entire booking fee will be charged as cancellation fee.
Please reach out to us or use the app if you would like to modify your booking. We allow unlimited free re-schedules and you can move your booking to anytime in the next 6 months. A small fee is charged if the modification is done in the last 6 hours from booking start time. Keep Zooming!
Modifications prior to 6 hours from booking start are absolutely free of cost! A small fee (INR 200) is charged if the modification is done in the last 6 hours from booking start time.
For Doorstep Bookings: Extension within 2 hours of Bookings End time will lead to cancellation of Doorstep Collection. No refunds applicable
No charges or refunds applicable
Customers will not be able to change booking start time or shorten the booking end time. No refunds will be applicable. Although Customers can anytime extend the booking.
Late return would be charged on the basis of the amount of time for which the user is late. Late penalty will be much higher than normal booking fee.
Pricing plan (free km per hour) cannot be changed post booking creation. Pricing will be charged on an half hour basis.
The free kilometres allotted to the customer will be proportional to the number of hours booked and the flexi package chosen.
The minimum booking duration for which the prices will be charged is 4 hours.
Discount is applicable only on trips of a duration equal or greater than 8 hours at the time of booking. Discount is applicable only on the booking fee after adjustment for credits (excluding refundable deposit, if any) paid in advance to book the car. Discount will not be applicable on blackout days. List of upcoming blackout days / peak seasons is here (Please ensure that you select your city to view corresponding blackout days/peak season). Zoomcar reserves the right to cancel a booking if any unwarranted use of a discount coupon is identified.
Free Fuel is only included in pricing for with fuel bookings. Members will only be eligible for reimbursement of fuel expenses upon the submission of a Bill containing the quantity of fuel filled, the date on which the fuel was bought and the cost of the fuel.
In case of No Fuel bookings, the vehicle should be returned by the Member, upon the completion of the booking, with fuel at the same level as at the start of the booking.
If the Vehicle is returned with lesser fuel than the fuel level at the start of the trip then Refuelling penalty will be applicable.
The Vehicle may be enabled with speed governor in compliance with the applicable Government regulations, that limits speed of the Vehicle upto 80 km/h. You will also be notified by SMS on your registered number.
1. The Member shall be responsible for the costs related to the repair, recovery, and loss of use of any Zoomcar vehicle resulting from any of the foregoing, up to the current damage fee, as set forth in the Fee Policy / Rate Schedule (if such costs are because of the fault of the Member or if the fault is not directly established to any other person/ entity, or where any cost is not paid / reimbursed by the insurer of Zoomcar vehicles or the insurer of the other vehicle involved in the accident).
2. Where the Member is not responsible for the breakdown of the Zoomcar vehicle, Zoomcar shall refund an amount equal to the cost of the unused hours of such booking. Further, Zoomcar shall not be liable for any further costs borne by the Member as a consequence of the breakdown of the Zoomcar vehicle
Customers will be able to use Zoom/Driving credits upto 30% of Booking amount (excluding refundable deposit, if any) or upto 10,000 whichever is lesser.There is individual expiry associated with all the credits in the system which is mentioned in the Credit Transaction Details page in app and website.
Also, a list of penalties that can be levied if members violate certain Zoomcar community rules.
₹10,000 + Full hourly fee for use of the vehicle + Full late fee until the vehicle is returned to the correct location
Full payment of fines + ₹500 per 30 days late in payment
Bookings would stand cancelled if after 4 hours of booking start time the customer still doesn’t show up. No refunds would be applicable
₹2500 (over and above any government fines that may have been levied)
Expulsion from Zoomcar if overspeeding occurs in two bookings
Expulsion from Zoomcar
₹1,000 + applicable damage costs related to interiors
The member will be liable for the full cost of damage to the vehicle + miscellaneous expenses arising out of the damages.
Recommendation- Zoomcar would recommend that the member consult the RC Documents of the rented vehicle for information as to the correct fuel type.
EGP 2000 + replacement cost, if not returned within 3 days
₹ 2000 if co-driver has not been added in the booking before booking start time.
Any unintentional/accidental damage will be liable for the damage charges of ₹ 10,000/. For more details click here.
*In case of any intentional damage or damage caused to the vehicle as consequence of the member driving the car, even after the car is damaged and need urgent repair (Examples include but are not limited to:
a. driving in water loggings resulting into engine breakdown,
b. driving after under body damages resulting into engine break down because of oil drainage,
c. driving while under the influence of alcohol or other intoxicants,
d. driving with clutch over pressing etc.
Member will be liable for the full cost of repair post damage to the vehicle + loss of expected revenue arising out of the damage.
No cost if caused by vehicle failure
Full cost if caused by user negligence
Washing of removables (for footmats etc) would be charged at ₹500. Interior Washing / Drycleaning (for seat covers, door panels) would be charged at ₹1,500.
Note: Payments owed by members will be deducted from the security deposit. If the security deposit does not cover such payments, the balance must be paid by the member electronically.
*Please note there are four cases where there will be exceptions:
If a Zoomcar member is violating the law or Zoomcar rules, for example by overspeeding or driving drunk, the member will be responsible for all damage, liability, and fines and could face legal action.
By joining Zoomcar, the Member agrees to pay Zoomcar the costs, charges, fees and expenses set out in the Agreement, including specifically and without limitation those set forth in this schedule. The following is not exhaustive and other specific fees, costs and charges may apply. Other applicable costs will be communicated to the Member. Capitalized terms used in this schedule shall have the same meaning assigned to such terms in the Agreement.
Zoomcar reserves the right to change the terms of this Policy from time to time and shall give notice of such changes to the Member in a timely manner. Notice to the Members shall be considered given when such notice is indicated and accessible from the first page accessed after the Member log-on to the Zoomcar website, or by email to the Member's email address provided to Zoomcar in the Member's application or most recently provided to Zoomcar. Member agrees that the amended terms and conditions of this Agreement shall be effective and binding the earlier of (1) the effective date indicated in such notice; or (2) on the date posted on Zoomcar's website.
Customer should be 24 year and older to book Mercedes A Class, Mercedes GLA, Mercedes CLA, Audi Q3, Toyota Fortuner, Ford Endeavour, else booking will be cancelled
Members must be 18 years of age or older
Member must possess a valid Light Motor Vehicle (Non Transport) Indian license and Aadhar card
Members must have had no alcohol or drug related driving violations in the past seven years
Payments are only accepted through credit card, debit card or net banking
There is no minimum amount of time that an individual must hold a license before becoming a member or reserving a Zoomcar vehicle
Zoomcar takes pride in being completely transparent with our members. Here is a comprehensive list of fees for certain scenarios after you have created your reservation.
If the cancellation happens less than 6 hours from booking start time, 50% of the booking fee will be charged as cancellation fee. If the cancellation happens post the booking start time, then the entire booking fee will be charged as cancellation fee.
Please reach out to us or use the app if you would like to modify your booking. We allow unlimited free re-schedules and you can move your booking to anytime in the next 6 months. A small fee is charged if the modification is done in the last 6 hours from booking start time. Keep Zooming!
Modifications prior to 6 hours from booking start are absolutely free of cost! A small fee (INR 200) is charged if the modification is done in the last 6 hours from booking start time.
For Doorstep Bookings: Extension within 2 hours of Bookings End time will lead to cancellation of Doorstep Collection. No refunds applicable
No charges or refunds applicable
Customers will not be able to change booking start time or shorten the booking end time. No refunds will be applicable. Although Customers can anytime extend the booking.
Late return would be charged on the basis of the amount of time for which the user is late. Late penalty will be much higher than normal booking fee.
Pricing plan (free km per hour) cannot be changed post booking creation. Pricing will be charged on an half hour basis.
The free kilometres allotted to the customer will be proportional to the number of hours booked and the flexi package chosen.
The minimum booking duration for which the prices will be charged is 4 hours.
Discount is applicable only on trips of a duration equal or greater than 8 hours at the time of booking. Discount is applicable only on the booking fee after adjustment for credits (excluding refundable deposit, if any) paid in advance to book the car. Discount will not be applicable on blackout days. List of upcoming blackout days / peak seasons is here (Please ensure that you select your city to view corresponding blackout days/peak season). Zoomcar reserves the right to cancel a booking if any unwarranted use of a discount coupon is identified.
Free Fuel is only included in pricing for with fuel bookings. Members will only be eligible for reimbursement of fuel expenses upon the submission of a Bill containing the quantity of fuel filled, the date on which the fuel was bought and the cost of the fuel.
In case of No Fuel bookings, the vehicle should be returned by the Member, upon the completion of the booking, with fuel at the same level as at the start of the booking.
If the Vehicle is returned with lesser fuel than the fuel level at the start of the trip then Refuelling penalty will be applicable.
The Vehicle may be enabled with speed governor in compliance with the applicable Government regulations, that limits speed of the Vehicle upto 80 km/h. You will also be notified by SMS on your registered number.
1. The Member shall be responsible for the costs related to the repair, recovery, and loss of use of any Zoomcar vehicle resulting from any of the foregoing, up to the current damage fee, as set forth in the Fee Policy / Rate Schedule (if such costs are because of the fault of the Member or if the fault is not directly established to any other person/ entity, or where any cost is not paid / reimbursed by the insurer of Zoomcar vehicles or the insurer of the other vehicle involved in the accident).
2. Where the Member is not responsible for the breakdown of the Zoomcar vehicle, Zoomcar shall refund an amount equal to the cost of the unused hours of such booking. Further, Zoomcar shall not be liable for any further costs borne by the Member as a consequence of the breakdown of the Zoomcar vehicle
Customers will be able to use Zoom/Driving credits upto 30% of Booking amount (excluding refundable deposit, if any) or upto 10,000 whichever is lesser.There is individual expiry associated with all the credits in the system which is mentioned in the Credit Transaction Details page in app and website.
Also, a list of penalties that can be levied if members violate certain Zoomcar community rules.
₹10,000 + Full hourly fee for use of the vehicle + Full late fee until the vehicle is returned to the correct location
Full payment of fines + ₹500 per 30 days late in payment
Bookings would stand cancelled if after 4 hours of booking start time the customer still doesn’t show up. No refunds would be applicable
₹2500 (over and above any government fines that may have been levied)
Expulsion from Zoomcar if overspeeding occurs in two bookings
Expulsion from Zoomcar
₹1,000 + applicable damage costs related to interiors
The member will be liable for the full cost of damage to the vehicle + miscellaneous expenses arising out of the damages.
Recommendation- Zoomcar would recommend that the member consult the RC Documents of the rented vehicle for information as to the correct fuel type.
EGP 2000 + replacement cost, if not returned within 3 days
₹ 2000 if co-driver has not been added in the booking before booking start time.
Any unintentional/accidental damage will be liable for the damage charges of ₹ 10,000/. For more details click here.
*In case of any intentional damage or damage caused to the vehicle as consequence of the member driving the car, even after the car is damaged and need urgent repair (Examples include but are not limited to:
a. driving in water loggings resulting into engine breakdown,
b. driving after under body damages resulting into engine break down because of oil drainage,
c. driving while under the influence of alcohol or other intoxicants,
d. driving with clutch over pressing etc.
Member will be liable for the full cost of repair post damage to the vehicle + loss of expected revenue arising out of the damage.
No cost if caused by vehicle failure
Full cost if caused by user negligence
Washing of removables (for footmats etc) would be charged at ₹500. Interior Washing / Drycleaning (for seat covers, door panels) would be charged at ₹1,500.
Note: Payments owed by members will be deducted from the security deposit. If the security deposit does not cover such payments, the balance must be paid by the member electronically.
*Please note there are four cases where there will be exceptions:
If a Zoomcar member is violating the law or Zoomcar rules, for example by overspeeding or driving drunk, the member will be responsible for all damage, liability, and fines and could face legal action.
By joining Zoomcar, the Member agrees to pay Zoomcar the costs, charges, fees and expenses set out in the Agreement, including specifically and without limitation those set forth in this schedule. The following is not exhaustive and other specific fees, costs and charges may apply. Other applicable costs will be communicated to the Member. Capitalized terms used in this schedule shall have the same meaning assigned to such terms in the Agreement.
Zoomcar reserves the right to change the terms of this Policy from time to time and shall give notice of such changes to the Member in a timely manner. Notice to the Members shall be considered given when such notice is indicated and accessible from the first page accessed after the Member log-on to the Zoomcar website, or by email to the Member's email address provided to Zoomcar in the Member's application or most recently provided to Zoomcar. Member agrees that the amended terms and conditions of this Agreement shall be effective and binding the earlier of (1) the effective date indicated in such notice; or (2) on the date posted on Zoomcar's website.
Zoomcar takes pride in being completely transparent with our members. Here is a comprehensive list of fees for certain scenarios after you have created your reservation.
If the cancellation happens less than 6 hours from booking start time, 50% of the booking fee will be charged as cancellation fee. If the cancellation happens post the booking start time, then the entire booking fee will be charged as cancellation fee.
Please reach out to us or use the app if you would like to modify your booking. We allow unlimited free re-schedules and you can move your booking to anytime in the next 6 months. A small fee is charged if the modification is done in the last 6 hours from booking start time. Keep Zooming!
Modifications prior to 6 hours from booking start are absolutely free of cost! A small fee (INR 200) is charged if the modification is done in the last 6 hours from booking start time.
For Doorstep Bookings: Extension within 2 hours of Bookings End time will lead to cancellation of Doorstep Collection. No refunds applicable
No charges or refunds applicable
Customers will not be able to change booking start time or shorten the booking end time. No refunds will be applicable. Although Customers can anytime extend the booking.
Late return would be charged on the basis of the amount of time for which the user is late. Late penalty will be much higher than normal booking fee.
Pricing plan (free km per hour) cannot be changed post booking creation. Pricing will be charged on an half hour basis.
The free kilometres allotted to the customer will be proportional to the number of hours booked and the flexi package chosen.
The minimum booking duration for which the prices will be charged is 4 hours.
Discount is applicable only on trips of a duration equal or greater than 8 hours at the time of booking. Discount is applicable only on the booking fee after adjustment for credits (excluding refundable deposit, if any) paid in advance to book the car. Discount will not be applicable on blackout days. List of upcoming blackout days / peak seasons is here (Please ensure that you select your city to view corresponding blackout days/peak season). Zoomcar reserves the right to cancel a booking if any unwarranted use of a discount coupon is identified.
Free Fuel is only included in pricing for with fuel bookings. Members will only be eligible for reimbursement of fuel expenses upon the submission of a Bill containing the quantity of fuel filled, the date on which the fuel was bought and the cost of the fuel.
In case of No Fuel bookings, the vehicle should be returned by the Member, upon the completion of the booking, with fuel at the same level as at the start of the booking.
If the Vehicle is returned with lesser fuel than the fuel level at the start of the trip then Refuelling penalty will be applicable.
The Vehicle may be enabled with speed governor in compliance with the applicable Government regulations, that limits speed of the Vehicle upto 80 km/h. You will also be notified by SMS on your registered number.
1. The Member shall be responsible for the costs related to the repair, recovery, and loss of use of any Zoomcar vehicle resulting from any of the foregoing, up to the current damage fee, as set forth in the Fee Policy / Rate Schedule (if such costs are because of the fault of the Member or if the fault is not directly established to any other person/ entity, or where any cost is not paid / reimbursed by the insurer of Zoomcar vehicles or the insurer of the other vehicle involved in the accident).
2. Where the Member is not responsible for the breakdown of the Zoomcar vehicle, Zoomcar shall refund an amount equal to the cost of the unused hours of such booking. Further, Zoomcar shall not be liable for any further costs borne by the Member as a consequence of the breakdown of the Zoomcar vehicle
Customers will be able to use Zoom/Driving credits upto 30% of Booking amount (excluding refundable deposit, if any) or upto 10,000 whichever is lesser.There is individual expiry associated with all the credits in the system which is mentioned in the Credit Transaction Details page in app and website.
Also, a list of penalties that can be levied if members violate certain Zoomcar community rules.
₹10,000 + Full hourly fee for use of the vehicle + Full late fee until the vehicle is returned to the correct location
Full payment of fines + ₹500 per 30 days late in payment
Bookings would stand cancelled if after 4 hours of booking start time the customer still doesn’t show up. No refunds would be applicable
₹2500 (over and above any government fines that may have been levied)
Expulsion from Zoomcar if overspeeding occurs in two bookings
Expulsion from Zoomcar
₹1,000 + applicable damage costs related to interiors
The member will be liable for the full cost of damage to the vehicle + miscellaneous expenses arising out of the damages.
Recommendation- Zoomcar would recommend that the member consult the RC Documents of the rented vehicle for information as to the correct fuel type.
EGP 2000 + replacement cost, if not returned within 3 days
₹ 2000 if co-driver has not been added in the booking before booking start time.
Any unintentional/accidental damage will be liable for the damage charges of ₹ 10,000/. For more details click here.
*In case of any intentional damage or damage caused to the vehicle as consequence of the member driving the car, even after the car is damaged and need urgent repair (Examples include but are not limited to:
a. driving in water loggings resulting into engine breakdown,
b. driving after under body damages resulting into engine break down because of oil drainage,
c. driving while under the influence of alcohol or other intoxicants,
d. driving with clutch over pressing etc.
Member will be liable for the full cost of repair post damage to the vehicle + loss of expected revenue arising out of the damage.
No cost if caused by vehicle failure
Full cost if caused by user negligence
Washing of removables (for footmats etc) would be charged at ₹500. Interior Washing / Drycleaning (for seat covers, door panels) would be charged at ₹1,500.
Note: Payments owed by members will be deducted from the security deposit. If the security deposit does not cover such payments, the balance must be paid by the member electronically.
*Please note there are four cases where there will be exceptions:
If a Zoomcar member is violating the law or Zoomcar rules, for example by overspeeding or driving drunk, the member will be responsible for all damage, liability, and fines and could face legal action.
By joining Zoomcar, the Member agrees to pay Zoomcar the costs, charges, fees and expenses set out in the Agreement, including specifically and without limitation those set forth in this schedule. The following is not exhaustive and other specific fees, costs and charges may apply. Other applicable costs will be communicated to the Member. Capitalized terms used in this schedule shall have the same meaning assigned to such terms in the Agreement.
Zoomcar reserves the right to change the terms of this Policy from time to time and shall give notice of such changes to the Member in a timely manner. Notice to the Members shall be considered given when such notice is indicated and accessible from the first page accessed after the Member log-on to the Zoomcar website, or by email to the Member's email address provided to Zoomcar in the Member's application or most recently provided to Zoomcar. Member agrees that the amended terms and conditions of this Agreement shall be effective and binding the earlier of (1) the effective date indicated in such notice; or (2) on the date posted on Zoomcar's website.
GOING OUTSTATION?
Zoomcar vehicles are equipped with an All India Permit so that the entire Sub-Continent is at your fingertips! You are free to travel outside the state you picked up the car.
When you enter a new state, always remember to stop at the first RTO check post. The signs are always well marked and you will find that all cabs and self-drive rental vehicles are stopping there too.
In no set of circumstances should you have to pay any additional cash fine or penalty. It is NOT required that you have a special driver's license designation or badge in order to operate Zoomcar’s vehicles!
In order to cross Indian State lines in a commercial vehicle, it is required that the vehicle has the necessary entry permit. Please see below for details as the precise charges differ State by State.
The charges represented below are approximations of the amount, you will owe at the time of State entry. Please remember that all payments are to be made in cash against valid challans unless expressly instructed by the relevant check post authorities otherwise.
Please refer to Zoomcar's Fee Policy for details of costs which are reimbursable by Zoomcar.
Disclaimer:
Charges represented are approximation only and the same is subject to change without prior notice, at the sole discretion and direction of the respective State.
Updated As On 30.06.2019
